Do you need help with your Nova?
Don’t worry – we are here to help you troubleshoot and resolve them effectively. Below, we have outlined common issues along with their possible causes and solutions. If you still have questions after reading the article, contact us for support at [email protected].
Connectivity Issues
No Nearby Devices Detected
Possible Causes:
- Bluetooth is disabled or experiencing issues
- Sensor inactive or beyond Bluetooth range
Recommended Solutions:
- Verify that Bluetooth is enabled
- Restart Bluetooth or your mobile device
- Confirm sensor activation and proximity
Unable to Connect to the Sensor
Possible Causes:
- Out of bluetooth range
- Bluetooth issues on mobile device
- Incompatible smartphone
Recommended Solutions:
- Move closer to the sensor
- Restart Bluetooth, app, or mobile device
- Test connectivity using a different smartphone
Activation Issues
Sensor Not Activating or LED Indicator Not Blinking
Possible causes:
- Activation window elapsed
- Battery malfunction
Recommended Solutions:
- Reinsert cable tip(s), wait 60 seconds, then remove again and check LED indicator
- Contact Maturix support if unresolved
Cable Issues
Possible causes:
- Physical cable damage or cuts
- Excessive strain orimproper installation
Recommended Solutions:
- Inspect cables visually for cuts, abrasions, or bends
- Immediately replace damaged cables
- Ensure cables are installed without sharp bends or excessive tension
- Contact Maturix support if the problem persists
Further questions
If you have followed these troubleshooting steps and continue to experience issues, please don’t hesitate to contact our customer support team at [email protected] for further assistance. We are committed to ensuring you have a seamless experience with your Nova.