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Do I need to configure the gateway before use?
Yes, in most cases.
If you are using a SIM-card to connect the Sigfox Gateway to the Internet, please follow this guide.
If you are using an Ethernet-cable to connect the Sigfox Gateway to the Internet, please see section “5.3.1. Ethernet connectivity” in the gateway’s Product Manual.
We can pre-configure the gateway to work with your SIM card, so you don’t need to configure the gateway. We also sell the gateway with a SIM card subscription, so it comes fully configured and ready for use. -
Can I get the Sigfox Gateway delivered as plug-and-play?
Yes! We can either pre-setup the gateway to work with your own SIM card – or deliver it with an active SIM card so everything works out of the box.
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Is it mandatory to use a Sigfox Gateway to use Maturix?
This depends on the global Sigfox coverage. If the coverage at your job site is insufficient, you must install a Sigfox Gateway to receive data from the Maturix transmitters.
Good Sigfox coverage is required for the Maturix system to work! The Sigfox Gateway creates coverage where you need it. -
What is the range of the Sigfox Gateway?
The maximum signal range between gateway and transmitters is up to 700 meters, depending on the conditions. Learn more here…
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Does the Sigfox Gateway require power?
Yes. The Sigfox Gateway requires a consistent 24/7 power source.
Contact us if you have a site without constant power. -
What happens if the Internet is down?
During the outage period, the Sigfox Gateway will not be able to transfer the data to the cloud. In the meantime, the gateway will temporarily store the data until the connection is working again.
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Can the Sigfox Gateway be deployed in my country?
You can use the Sigfox Gateway in more than 80 countries around the world. See the full list of supported countries here…
In some countries, installing the gateway is only allowed under specific conditions. -
How much data will a SIM-card use?
Around 250 MB/month on average. We recommend using a 1 GB data SIM card.
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How do I activate the included SIM card?
Contact [email protected]. Prepare the SIM card number or gateway serial number, as this will make it easier to find and activate the SIM card.
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How do I check if my Sigfox Gateway is working?
The front of the Sigfox Gateway has an LED indicator. It is ready and operational when the light is solid green.
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My Sigfox Gateway is not working. What do I do?
Start by checking our troubleshooting article.
If you are still struggling, contact [email protected].