FAQ

Last update: 15/03/2021
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Find answers to frequently asked questions on different topics related to Maturix here.

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General 1 question
  • What is Maturix?

    Maturix is a simple solution for monitoring the concrete hardening process live. Durable hardware, simple online software, and true wireless connectivity all combined into an easy-to-use, yet powerful tool.

    Maturix measures the concrete temperature and automatically estimates the concrete maturity and strength – to be followed online at any time!

Gaia 200 9 questions
  • What is the Gaia 200?

    The Orbit K is an electronic device that records temperature and wirelessly sends it to the cloud. The temperature is measured using type K thermocouples and the readings can be viewed online in one of our web portals.

  • Do I need to be at the job site to access the data?

    No – and that is the smart thing! You can access the temperature readings from your computer or smartphone at any time, anywhere. Once you have installed the equipment, you can follow the temperature and strength development online in real-time.

  • How is the data transferred to the cloud?

    The data is sent using Sigfox. Sigfox is a wireless network designed to connect smart devices to the cloud. It benefits from longer range than Bluetooth and WiFi, and you can set up a Sigfox Gateway at your job site to create coverage – even at remote locations.

  • How is the installation done?

    Installation is quick and simple. Secure the thermocouple to the rebar, connect it to the Gaia 200, and place the transmitter at a secure location. When a thermocouple is connected, the Gaia 200 transmits data every 15 minutes automatically.

  • What is embedded into the concrete?

    It is only the inexpensive thermocouple that is embedded into the concrete. The transmitter is mounted next to the cast and can be reused for multiple monitorings. This not only gives a great flexibility, but also keeps the costs per monitoring down.

  • What is the battery lifetime of the Gaia 200?

    The battery lifetime depends on the usage and the conditions. When the thermocouple is inserted 24/7, the battery lifetime is up to 8 months before you need to replace the batteries.

  • How many Gaia 200 do I need?

    This depends on the project. The Gaia 200 is a single-channel transmitter, which means that you can connect one thermocouple per device. Consider the amount of monitoring positions you will need to measure (at the same time) and you know how many devices you will need.

  • How do I install batteries into the Gaia 200?

    Check the Quick Start Guide.

  • Is the Gaia 200 waterproof?

    Yes, the Gaia 200 is dust- and waterproof.

Maturix Humidity System (Gaia 220 + CMP5000) 3 questions
Gaia 220 5 questions
CMP5000 3 questions
Orbit K 9 questions
  • What is the Orbit K?

    The Orbit K is an electronic device that records temperature and wirelessly sends it to the cloud. The temperature is measured using type K thermocouples and the readings can be viewed online in one of our web portals.

  • Do I need to be at the job site to access the data?

    No – and that is the smart thing! You can access the temperature readings from your computer or smartphone at any time, anywhere. Once you have installed the equipment, you can follow the temperature and strength development online in real-time.

  • How is the data transferred to the cloud?

    The data is sent using Sigfox. Sigfox is a wireless network designed to connect smart devices to the cloud. It benefits from longer range than Bluetooth and WiFi, and you can set up a Sigfox Gateway at your job site to create coverage – even at remote locations.

  • How is the installation done?

    Installation is quick and simple. Secure the thermocouple to the rebar, connect it to the Orbit K, and place the transmitter at a secure location. When a thermocouple is connected, the Orbit K transmits data every 10 minutes automatically.

  • What is embedded into the concrete?

    It is only the inexpensive thermocouple that is embedded into the concrete. The transmitter is mounted next to the cast and can be reused for multiple monitorings. This not only gives a great flexibility, but also keeps the costs per monitoring down.

  • What is the battery lifetime of Orbit K?

    The battery lifetime depends on the usage and the conditions. When the thermocouple is inserted 24/7, the battery lifetime is up to 8 months before it needs to be sent to service. We guarantee 20.000 measurements or 8 months operation (whichever comes first).

  • How many Orbit K do I need?

    This depends on the project. The Orbit K is a single-channel transmitter, which means that you can connect one thermocouple per device. Consider the amount of monitoring positions you will need to measure (at the same time) and you know how many devices you will need.

  • How do I change the batteries in the Orbit K?

    You can’t change or replace the batteries in the Orbit K yourself. The Orbit K transmitter contains high-quality, industrial lithium batteries, which are non-rechargeable and non-replaceable.

    We can help swap the batteries in your devices to new and fresh cells. Contact your reseller regarding battery service.

  • Is the Orbit K waterproof?

    Yes, the Maturix™ transmitter is dust- and waterproof.

Type K Thermocouple 3 questions
  • Which thermocouples can I use?

    You can use type K thermocouples with the Maturix™ Transmitters.

    Other types of thermocouples are not supported.

  • Can I reuse the thermocouple?

    Yes. Remove the insulation at the end of the cable, twist the two conductors tightly around each other, and put some heat shrink around to avoid wrong readings.

  • How long thermocouples do you sell?

    We offer ready-to-use type K thermocouples in 1, 3, 5, and 10-meter lengths. We also offer 100-meter rolls and spare connectors, so you can cut and assemble the cables in your desired lengths.

Orbit 3 5 questions
  • What is the Orbit 3?

    The Orbit 3 is an electronic device that records the ambient temperature and relative humidity and wirelessly sends it to the cloud. The temperature and humidity are measured with an accurate digital sensor located on the front of the device.

  • Where can I access the data from my Orbit 3 sensors?

    All readings can be viewed online in Sensohive App and the relevant measurements can be integrated into reports in Maturix Precast. It is currently not possible to view data from the Orbit 3 in Maturix In-situ.

  • How is the data transferred to the cloud?

    The data is sent using Sigfox. Sigfox is a wireless network designed to connect smart devices to the cloud. It benefits from longer range than Bluetooth and WiFi, and you can set up a Sigfox Gateway at your job site to create coverage – even at remote locations.

  • Do I need to be at the job site to access the data?

    No – and that is the smart thing! You can access the temperature readings from your computer or smartphone at any time, anywhere. Once you have installed the equipment, you can follow the temperature and strength development online in real-time.

  • How do I install the Orbit 3?

    Installation is quick and simple. Install the batteries, place the Orbit 3 in the silicone cover (part no. 33020), and mount the sensor using a screw or a cable tie. By default, Orbit 3 measures the temperature and humidity once every 15 minutes and transmits the data once every hour.

Sigfox Network 7 questions
Sigfox Gateway 2 questions
Software 8 questions
  • How do I get access to the software?

    You can access the software from your browser. The link depends on your version:

    Login to Maturix In-situ here: insitu.maturix.com
    Login to Maturix Precast here: app.maturix.com

    The software is a web application and can be accessed from anywhere on any Internet-enabled device (computer, tablet, smart phone, etc.).

    You can only login if you already have a user account. Contact your administrator or Maturix reseller to get access.
    We recommend using Google Chrome or Mozilla Firefox as your browser.
    We recommend that you save the link in your bookmarks bar and/or on your desktop for easy access.

  • Can I set up alarms?

    Yes. You can receive an alert in a number of different situations:

    • Temperature goes above or below a specific value
    • Temperature difference exceeds a specific value (only Maturix In-situ)
    • Strength exceeds a specific value
    • Maturity exceeds a specific value
    • Data is not being received or disconnected cable after a specific time (only Maturix In-situ)
  • How many alarms can I create?

    You can add as many alarms as you would like.

  • How many users can be created?

    You can invite as many users as you would like.

  • Can I access the software on my smartphone?

    Yes. You can access the software from your smartphone.

    Maturix™ In-situ: Website (access from browser) + App (Android) + App (Apple)
    Maturix™ Precast: Website (access from browser)

    Only some functionalities are available when visiting the software from your smartphone.

  • How long can I access the data?

    You can access your data for at least 3 years (after the report has been finished) – required that you are still a customer.

  • Which languages are available?

    The Maturix™ online software is available in these languages:

    Maturix In-situ:

    • English
    • French
    • German
    • Coming next: Spanish

    Maturix Precast:

    • Danish
    • English
    • French
    • German
    • Portuguese (BR)
    • Russian
    • Ukrainian
    • Coming next: Spanish

    If you have a request for a specific language, please contact support@maturix.com

  • Can a device be added to both Maturix In-situ and Maturix Precast?

    No, you cannot have a device showing data in both Maturix In-situ and Maturix Precast at the same time.

    We recommend that you choose the software version that fits with the type of concrete operations you do.

Software – Maturix In-situ 3 questions
Sales 4 questions
Troubleshooting 2 questions
  • I don’t receive data from my devices. What to do?

    If you don’t receive any data start by making sure there is Sigfox connectivity at your location. You can check the estimated Sigfox coverage at your location using coverage.sigfox.cz or coverage.iotdk.dk/en

    We always recommend to set up a Sigfox Gateway on-site unless you have excellent Sigfox coverage at your location.

    If there should be coverage, check that the thermocouple is correctly inserted and assembled correctly. Double-check with another cable if needed.

    If the device is still not working, then contact your reseller for technical support.

  • I have a broken device. What to do?

    If you have a device that is broken, immediately stop using it and contact your reseller for support/service.

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