Troubleshooting- Gaia 200

Last update: 19/04/2022
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1. Is the Gaia 200 working?

The Gaia 200 needs to have Sigfox coverage and enough battery left in order to transmit data. To verify that this is working and transmitting data, follow the steps: 

a. Connect a type K thermocouple into the Gaia 200 and look if the LED is lighting up.

Gaia-200

If this is working correctly, its LED should light up and transmit a message to the cloud within ~20 seconds. If your transmitter’s LED is lighting up, go to step b directly. 

If it is not working correctly, the LED will be off even when the thermocouple is connected. If this is the case, the thermocouple could be faulty or the transmitter might have no battery. 

  • Connect a different thermocouple cable (type K) and repeat step a. again. 
  • Replace the transmitter’s batteries with new ones (refer to page 5 in the Gaia Start Guide). After the new batteries are in, repeat step a. again and see if the transmitter’s LED lights up now.

b. Check if the transmitter is sending data to the cloud:

  1. Log in to your Maturix account (either In-Situ or Precast)
  2. Go to the “Device Manager” tab, located in the left side menu.
  3. Look at the “Latest Measurement” column, to see if the transmitter sent data when you connected the thermocouple. 

If you connected the thermocouple (e.g. ~4 minutes ago) but under “Latest Measurement” it states a much longer time period (+30 min difference) there might be a lack of Sigfox coverage. Read our more general article, No Data received, to solve the problem.

If the “Latest measurement” updates as expected, check the “Battery” status. 

If the LED lighted up when you connected the thermocouple and the “Latest measurement” updated, your Gaia 200 is working as expected. 

Further Questions

If after reading this article, you still have questions contact us for support.

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